Refund policy
RETURN AND REFUND POLICY
Last updated: August 4, 2026
Thank you for shopping at WearBreeze. We want you to be satisfied with your purchase. Please review this Return and Refund Policy carefully before placing an order.
1. RETURN WINDOW
We accept eligible return requests submitted within 30 days of the date the order is marked as delivered.
To qualify for a return, the item must:
• Be unused, unworn, unwashed, and in its original condition;
• Include all original packaging, labels, tags, accessories, and components;
• Show no signs of wear, damage, alteration, odors, stains, washing, or misuse;
• Be accompanied by valid proof of purchase.
Items returned without prior authorization may not be accepted.
2. HOW TO REQUEST A RETURN
To request a return, contact us at:
Email: [SUPPORT EMAIL]
Include the following information:
• Your full name;
• Order number;
• Email address used for the order;
• Reason for the return;
• Photographs or videos when the product is damaged, defective, incorrect, or incomplete.
After reviewing your request, we will provide return instructions and, when applicable, the return address.
Do not send a product back to the address printed on the original shipping package unless our customer support team instructs you to do so.
3. RETURN SHIPPING
For returns based on a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
Original shipping charges and return shipping costs are non-refundable unless the item was defective, damaged during delivery, or incorrectly shipped by WearBreeze.
We strongly recommend using a trackable shipping method. WearBreeze is not responsible for returned packages that are lost or damaged in transit.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery at [SUPPORT EMAIL].
Provide clear photographs or videos showing:
• The product;
• The issue or damage;
• The packaging;
• The shipping label.
After verification, we may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances.
Do not discard the product or packaging until your request has been reviewed.
5. NON-RETURNABLE ITEMS
The following products cannot be returned unless they arrive defective, damaged, or incorrect:
• Items showing signs of use, wear, washing, alteration, or customer damage;
• Items returned without original packaging, labels, accessories, or components;
• Gift cards;
• Final-sale or clearance items clearly identified as non-returnable;
• Personalized or custom-made products;
• Personal-care or hygiene-sensitive products that have been opened or used;
• Items returned after the 30-day return period.
6. EXCHANGES
The fastest way to obtain a different size, color, or product is to request a return for the eligible original item and place a new order after the return is approved.
Product availability is not guaranteed.
7. REFUNDS
After we receive and inspect an approved return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed.
Your bank or card issuer may require additional processing time.
If more than 15 business days have passed since we approved your refund, contact us at [SUPPORT EMAIL].
8. ORDER CANCELLATIONS
Orders may be canceled only before they enter processing or fulfillment.
Contact us as soon as possible at [SUPPORT EMAIL]. We cannot guarantee cancellation after an order has been submitted.
Once an order has been processed, packed, or shipped, it cannot be canceled and must be handled under our normal return procedure.
9. REFUSED OR UNCLAIMED PACKAGES
If a package is refused, left unclaimed, or returned because the customer provided an incomplete or incorrect address, any refund may be reduced by the original shipping cost, return shipping cost, carrier fees, and other expenses incurred by WearBreeze.
10. CHARGEBACKS
Customers should contact us at [SUPPORT EMAIL] before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
This section does not limit any rights available to you under applicable law.
11. CONTACT
WearBreeze
Website: https://wearbreeze.shop
Email: [SUPPORT EMAIL]
Phone: [PHONE NUMBER]
Business address:
911 E Atlantic Blvd, Suite 101
Pompano Beach, FL 33060
United States